Privacy Policy

1. Introduction

AbilityDanceSing ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our Platform, you consent to the collection and use of your information as described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We collect personal information that you provide to us, including:

• Identity Information: Name, date of birth, gender
• Contact Information: Email address, phone number, postal address
• Account Information: Username, password, profile picture
• Payment Information: Credit card details, bank account information (processed securely by our payment partners)
• Professional Information: Qualifications, certifications, experience (for instructors)
• Communication Data: Messages, reviews, feedback

2.2 Automatically Collected Information

When you use our Platform, we automatically collect:

• Usage Data: Pages visited, features used, time spent on Platform
• Device Information: IP address, browser type, operating system, device identifiers
• Location Data: General geographic location based on IP address
• Cookies and Tracking: See Section 8 for details

2.3 Information from Third Parties

We may receive information about you from third-party services such as payment processors (Stripe, PayPal), video conferencing platforms (Zoom), and social media platforms if you choose to connect your accounts.

3. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: To provide, maintain, and improve our Platform and services
• Account Management: To create and manage your account
• Bookings and Payments: To process bookings, payments, and refunds
• Communications: To send booking confirmations, session reminders, and important updates
• Customer Support: To respond to your inquiries and provide assistance
• Marketing: To send promotional materials (with your consent)
• Safety and Security: To detect and prevent fraud, abuse, and security incidents
• Legal Compliance: To comply with legal obligations and enforce our Terms of Service
• Analytics: To understand how users interact with our Platform and improve user experience

4. Disclosure of Your Information

We may disclose your personal information to:

• Service Providers: Third-party vendors who assist us in operating the Platform (payment processors, hosting providers, email services)
• Instructors and Participants: Limited information shared to facilitate bookings and sessions
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Legal Requirements: When required by law, court order, or government authority
• Protection of Rights: To protect our rights, property, or safety, or that of our users

We do not sell your personal information to third parties.

5. International Data Transfers

Some of our service providers may be located outside Australia. When we transfer your personal information overseas, we ensure that appropriate safeguards are in place to protect your information in accordance with the Privacy Act 1988 (Cth). Countries may include the United States (for cloud hosting and payment processing) and other jurisdictions where our service providers operate.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security assessments and updates
• Employee training on data protection
• Secure payment processing through PCI-DSS compliant providers

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Typical retention periods:

• Account Information: Until account deletion, plus 7 years for financial records
• Transaction Records: 7 years (for tax and legal compliance)
• Marketing Data: Until you unsubscribe or withdraw consent
• Support Communications: 3 years

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyze Platform usage and performance
• Provide personalized content and recommendations
• Deliver targeted advertising

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of the Platform.

9. Your Privacy Rights

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications
• Complaint: Lodge a complaint about our handling of your personal information

To exercise these rights, please contact us at privacy@abilitydancesing.com. We will respond to your request within 30 days.

10. Children's Privacy

Our Platform is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are under 18, you must have parental or guardian consent to use our services. If we become aware that we have collected information from a child under 13 without parental consent, we will take steps to delete that information.

11. Third-Party Links

Our Platform may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

12. Marketing Communications

With your consent, we may send you promotional emails about new sessions, special offers, and updates. You can opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails or by contacting us directly. Please note that you will still receive transactional emails related to your bookings and account.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our Platform and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

14. Complaints and Disputes

If you have a complaint about how we handle your personal information, please contact us at privacy@abilitydancesing.com. We will investigate your complaint and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Email: enquiries@oaic.gov.au

15. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

• Privacy Officer: AbilityDanceSing
• Email: privacy@abilitydancesing.com
• Phone: +61 (0) XXX XXX XXX
• Address: [Your Business Address], Australia
• ABN: [Your ABN Number]